/ DELIVERY INFORMATION
We are dellighted to offer free delivery on all sales made via to customers in the mainland UK.
Our delivery provider is Hermes
Our deliveries require a signature.
We regret that Hermes does not deliver to Highlands and Islands, and as such we are unable to fulfill orders to these areas.
Please get in touch with our sales team on 01684 853 030 to discuss delivery to these areas.
If you have any queries regarding delivery, please contact us on , or call 01684 853 030 and we will be happy to help.
Customer orders made via the CraftTex.co website are made directly to Floortex Europe Ltd and delivery will be made from our UK European warehouse.
We offer free delivery for UK customers, but please note that delivery restrictions are in place for some areas. Please see the Delivery Restrictions section below for more information. CraftTex reserves the right to remove the free delivery promotion at any time. Exclusions apply.
Our delivery times are based on the number of working days (Monday to Friday) by which you should expect to receive your order.
We make every effort to deliver to the appointed address within 5 working days but delivery times may vary during our busiest trading periods.
If your order is overdue, please contact Customer Services by calling 01684 853 030 or emailing email@example.com and we will be happy to help track your order for you.
We deliver to most UK addresses within 5 days, but please allow up to 10 days for delivery (Monday to Friday only).
Due to carrier restrictions we are unable to offer weekend or Bank Holiday delivery.
Please note a signature is required upon delivery.
Due to carrier restrictions, free delivery to the following postcodes is not available:
AB1-99, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-23, 25-27, 30-32, 36, 40-56, JE1-99, KA27-28, KW1-3, 5-17, PA20-49, 60-78, PH19-26, 30-44, 49-50, PO30-41, TR21-25, ZE1-99.
Delivery to these postcodes will incur a surcharge of £20 per order, which is payable in advance. If you live in one of these postcode areas, please contact us on 01684 853 030 before placing your order to discuss further.
Addresses we are unable to deliver to
Due to carrier restrictions, unfortunately we are unable to deliver to hospitals, university campuses, UK-based army/navy/air force bases, PO addresses, post offices, shopping centres and pedestrianised workplaces.
CraftTex® is a Floortex brand. This website is owned and operated by Floortex Europe Ltd.
If you have any questions about our returns policy, please contact us:
(a) by email firstname.lastname@example.org or
(b) by telephone +44 (0) 1684 853 030