Effective 22 May 2018

 

In order that you are reliably informed about how we operate, we have developed this Privacy Policy. Together with any additional Privacy Notices which you may see as you navigate around this website.  This Privacy Policy describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this website.

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This Privacy Policy also provides you with information about how you can have control over our use of your data.

 

This Privacy Policy will be updated on a regular basis in order to keep you fully up to date with our approach to data protection and privacy.  The date of each update will be shown at the top of the Privacy Policy.  

 

If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving any marketing communications from us, please contact our Data Protection Officer (“DPO”) at:

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Email:    DPO@Floortex.com

Post:      DPO for CraftTex, Floortex Europe Ltd, 10 Miller Court, Severn Drive
             Tewkesbury Business Park, Tewkesbury, Glos, GL20 8DN  UK

This privacy policy (together with our Terms of Use, our Cookies Policy and any other documents referred to on it) (together referred to as the "Policy") explains how we collect, store and use the personal information and other data that you share with us when using our site and when you shop with us.

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​Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. By visiting our site you are consenting to the practices described in this Policy.

 

We recommend that you print and retain a copy for your future reference.

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1. About Us

CraftTex is a Floortex brand. The full name of our company is Floortex Europe Ltd.

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Floortex Europe Ltd (“we” “our”) respects your right to privacy and understands that visitors to www.CraftTex.co (“Site”) need to control the use of their personal information. We are committed to protecting and respecting your privacy so that you can shop with confidence on our site.

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Registered in England and Wales under registration number 04338164.
VAT number: 790890684

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2. Our registered address is: 

10 Miller Court, Severn Drive,
Tewkesbury Business Park, Tewkesbury,
Gloucestershire GL20 8DN 
United Kingdom

 

3. Information we may collect from you:

The information that we collect about you may include your name, address, date of birth, e-mail address, telephone number. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms online or offline, or when corresponding with us by telephone, email or letter.

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Equally, when you visit our website and even if you do not register with us, we may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.

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We do not hold any sensitive information about you (known as "special categories of data") which includes, for example, details about your racial or ethnic origin, or data relating to your health. Should it ever be necessary for us to ask you for this type of data, we will provide you with separate details about how we will protect that information at that time.

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This website is not intended for children and we do not knowingly collect data relating to children.

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4. How We Use Personal Information

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4.1 To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, registering warranties and the provision of corresponding customer services.

 

In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you. We assure you that these companies are not permitted to use your information for any other purpose. For further information about these companies, please see section 5 below.

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4.2 Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you. Again, we do use a number of external companies to help us provide such marketing services. However, these companies are prohibited from sharing your data with any other company. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else.

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4.3 To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy.

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4.4 To understand what sections of the website you are visiting, so that we can subsequently contact you regarding particular products and services which may also be of interest. This facility is enabled by cookies, described in our Cookies Policy which can be found here. We do this as we think it is important to understand your shopping and browsing habits so that we can keep improving our service for you.

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If you change your mind at any stage about receiving marketing from us, or if you do not want us to process your personal data for one or more of the reasons set out above, please contact our DPO as described in section 1 above.

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5. How Long Will We Keep Your Data?

Unless you ask us to do so, we will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data. In the coming months, we will add further detail to this Privacy Statement, setting out further information about our practices.

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6. With Whom Do We Share Your Personal Data?

6.1 We work with a number of external suppliers who support our business. This includes organisations which are critical to fulfilling customer orders as detailed in section 4.1 above, as well as those that help us with marketing, as detailed in section 4.2 above.

 

Notwithstanding the above, we assure you that we will only exchange your data with another organisation where
(i) we have your express permission to do so; or
(ii) it is necessary in order to honour a contract between you and Floortex; or
(iii) we have a legal obligation to share the information; or
(iv) it is in the public interest; or
(v) it is necessary for the establishment, exercise or defence of legal claims; or
(vi) it is necessary to protect the vital interests of you or another person.

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6.2 Wix

Our store is built and hosted on Wix.com Ltd. They provide us with the online ecommerce platform which allows us to sell our products directly to you. 

 

Your data is stored through Wix’s data storage, databases and the general Wix application.  Wix stores your data on a secure server behind a firewall.  You can refer to Wix's own Privacy Policy at www.wix.com/about/privacy 

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We will never sell your personal data to any external organisation.

 

7. Information We Receive From Other Sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

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8. How Can You Access The Personal Data We Hold?

You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost.

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We will send you a copy of the information within 30 days of your request.

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To make a Subject Access Request, please write to our DPO at the postal address shown in section 1 above.

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9. Updating, Amending and Erasure of Your Personal Data

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9.1 Updating your personal information

If, at any time, you want to update or amend your personal data or consent preferences, please contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 28 days of receipt of your request.

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Provided that you inform us of any changes, the information we hold will be accurate and up to date.

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9.2 Your right to be forgotten

You may request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.  

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For example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy.

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You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

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Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

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To arrange an erasure contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 30 days of receipt of your request.

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10. Data Privacy and Security

We maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

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We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this programme helps us to:

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1. protect against potential breaches of confidentiality;

2. ensure all IT facilities are protected against damage, loss or misuse; and

3. increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle.

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We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as your personal account and the checkout section) are encrypted and authenticated using strong protocols, key exchanges and ciphers.

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​Our site may, from time to time, contain external links to and from the websites of our partner networks, advertisers and affiliates, or to scientific studies and relevant articles. If you follow a link to any of these websites, please note that these websites have their own privacy policies and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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11. Changes to Our Privacy Policy

Any changes we may make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy. The date of the last update will be listed at the top of this Policy.

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​Your continued use of our site after any modification to this Policy will constitute your acceptance of such modification.